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August 16, 2017

TekLinks Responds to Recent Cyber Attack

Birmingham, AL - A cyberattack was recently discovered that affected a limited number of customers, reports IT service provider, TekLinks. The threat was identified, researched and promptly remediated by the company.

"We regret any inconvenience or alarm this has caused our customers. We immediately contacted our customers who may have been impacted by this threat, and promptly resolved the reported issue," says CEO Jim Akerhielm. “Customers who have not been contacted, were not impacted.”

TekLinks infrastructure was not breached and there is no evidence that any files were actually exfiltrated or viewed during the attack. The incident combined two common cyberattack strategies: a brute force attack on an external customer server, and ransomware. Brute force refers to a trial and error hacking method that attempts to decode encrypted data such as passwords or PINs. Ransomware is software designed to lock data in exchange for a ransom to release the data.

“This incident targeted a small number of our customers,” says Akerhielm. "We are proud of our technical team who identified this threat and remediated the situation quickly. While there is no guaranteed protection for internet-based systems, we are continually focused on ways to improve threat detection and response."